Exceptional care is a key goal in modern health care provision. The Oxford English dictionary gives multiple entries for the noun ‘care’, the more pertinent of which for health care include: ‘concern’, ‘heedfulness’ or ‘an object of concern or solicitude’ or as a verb ‘to look after’. The definition indicates that care is situated both within the subject and directed externally. The definition hints at great complexity in the provision of care. Interaction with patients involves an external forum of dialogue and exchange but also an internal forum of psychological and emotional processing. External interaction is readily measured. Time is allocated by management and by individual Health Care Providers (HCPs) to set tasks. Internal emotional processes, on the other hand, are not readily observable and often do not receive sufficient time and attention.